Grievance redressal
In case of any grievance the insured person may contact the company
Contact Us Directly we are here to help you
We are committed to resolving your complaints/Grievances promptly and fairly. You may contact any of our Operating Offices (Division/Zone) with your complaint. Your complaint will be attended to immediately. To get the details of Operating Offices. Please click here
OR
If you are for any reason not satisfied with the resolution provided, you may submit your grievance online. Please Click Here
OR
You can reach out to our other communication channels
Dedicated Grievance support: 08048248735 (Mon–Sat, 8 AM – 8 PM)
Senior Citizen Helpline: 1800 203 0234 (Mon–Sat, 8 AM – 8 PM)
Contact our Grievance Redressal Officer at Corporate Office.
Grievance Redressal Officer (GRO):
Name: Ms. Bharathi Bai A G
Designation: Grievance Redressal Officer
Email: gro@narayanahealth.insurance
Phone: +91 80507 31511
Registered Office Address:
Claims Department,
Narayana Health Insurance Ltd. ,
No. 258/A, Bommasandra Industrial Area,
Anekal Taluk, Bangalore – 560099, Karnataka
Working hours
Monday to Friday - 10am to 6pm.
Saturday - 10am to 2pm (except 1st and 3rd Saturday).
File Your Grievance via IRDAI – Bima Bharosa Portal
You may directly lodge your complaint through IRDAI’s Bima Bharosa Grievance Redressal System, at any stage.
Options include:
- Online: www.bimabharosa.irdai.gov.in
- Email: complaints@irdai.gov.in
- Toll-Free: 155255 / 18004254732
- Post:
General Manager – Grievance Cell
Policyholder Protection & Grievance Redressal Dept.
IRDAI, Financial District, Nanakramguda,
Hyderabad – 500032
Internal Resolution Timelines
If you contact us directly:
Action | Timeline |
|---|---|
Complaint Acknowledgement | Immediately |
Final Resolution | Within 14 days |
Insurance Ombudsman:
If your issue remains unresolved for 30 days or you are dissatisfied with the outcome, you may approach the Insurance Ombudsman. To get the details of your regional Insurance Ombudsman please Click here
Grievance Redressal Summary Table
Level | Contact Option | Expected Timeline |
|---|---|---|
Narayana Health Insurance | Online/Phone / Email | 3–14 days |
IRDAI – Bima Bharosa Portal | Online / Toll-Free / Email | As per IRDAI timelines |
Insurance Ombudsman | Physical complaint (offline) | As per Ombudsman timelines |
Important Notes
- You may choose to approach IRDAI at any time—there’s no need to wait for our internal resolution.
- Keep your policy number, claim details, and communication history ready when raising a grievance.